We purchased the more expensive metal frame version as a Christmas gift. Once assembled and upon the first serve, the only plastic piece on the unit shattered rendering it useless. We immediately got in touch with Franklin Sports. They were responsive and offered to send out replacement parts. 3 times we've received packages and we were hopeful we could finally fix this and play. All 3 replacement parts have been wrong. They finally sent us a pdf of their parts manual. We selected the part by a specific number. The part came but for the plastic version. Turns out they don't have the replacement part for the metal structure. We have not been able to play this once. I'm hoping that Amazon or Franklin Sports sees this review and will offer us a refund.